Delivery

 

Orders placed before 11am(France time) from Monday to Friday are dispatched the same day or the next one (except collection launch periods and not valid for pre-order products).

Deliveries are handled by UPS, DHL, FedEx ... Monday to Friday, depending on the best option in terms of time.

 

Free delivery for orders over 200 € to the following countries:

France, Germany, United-Kingdom, Spain, Portugal, Belgium, Netherland, Luxembourg, Austria, Monaco, Sweden, Italy, Denmark, Finland, Bosnia, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Macedonia, Moldavia, Romania, Serbia, Slovenia, Slovakia. 

The price is 6€ below this amount

 

For other countries: shipping costs vary depending on the destination (the amount of shipping costs will always be indicated before payment).

Some non-EU countries may be subject to additional charges (customs, taxes) which depend on the legislation of their country. These taxes may apply to your order once it reaches your country. Hiima cannot predict them and is not responsible for the payment of these surcharges or customs procedures.

Hiima advise you to contact your local customs office to receive additional information.

Pre-orders:

It will always be indicated when a product is available for pre-order and the delivery date will be indicated on the product sheet.

Payment takes place when you place the pre-order.

 

How to track my order?
We will send you an e-mail as soon as your package is shipped with your tracking number.

 

Return

You have a 14 days period after the reception date of your order to return it against payment.

Pre-ordered products can also be returned and refunded.

Only one return per order will be accepted.

 

How to proceed:

1 - Send us an email to Hiima@hiima-store.com with the following information (Full name, order number, order date and the product you want to return)

2 - The Product must be returned in its original packaging (carton box, shoe box and original plastic), in its original condition, unused, unworn, and well packed in its original carton box to protect the pair during the transport. The protective plastic under the sole of the pair of shoes must also be intact (without scratches).

3 - We will send you by email the return label that must be printed and pasted on the package. The label has a validity period 8 days and you will have to drop the parcel in the UPS relay of your choice: https://www.ups.com/dropoff?loc=en_US.

After this 8 days period, the return will no longer be valid.

Upon receipt of the parcel, we will check the condition of the returned goods. No returns will be accepted and therefore no refund will be made if the returned products have been visibly used or damaged and that such use or damage result in an unsalable product.

In case of return respecting the conditions mentioned above, we will refund the price of returned products (excluding delivery costs) in a maximum of 15 days after the return of the goods.

This refund will be made using the same method of payment used for the original transaction.

Returns cost are free for all the countries.

 

Secure payment

All transactions are executed on secure servers. This guarantees Hiima‘s clients the maximum protection of their personal information when purchasing from the e-shop.

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